Is there anything you want to return? Is the size you chose not yours? Would you prefer another color?

Although we hope you like everything you buy, online returns are free and within 14 days from receiving your order.

You can request a return directly from your account within 14 days of receiving your order:

1. Sign in to your account: click the account icon at the top of the website, or "My Account" in the footer, then enter your email and the 6-digit code we send you.

2. Go to Orders and select your order.

3. Click Request return, choose the item(s), quantity and reason, and submit.

4. You will receive a confirmation email, then a second email with your return instructions once your return is approved.

Once we receive the returned items at our warehouse, your refund will be processed to your original payment method. You can track your return anytime from the order page in your account.

Please note that shipping and handling charges will not be refunded unless the merchandise is returned because it is defective, or Springfield is at fault. For more information, please contact our customer service on 920006333.

1. Refunds will be made according to the payment method used for the purchase. Shipping and handling charges will not be refunded. 

2. Promotional Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

3. Shipping and handling charges will not be refunded.

4. Failure to present the original payment card will result in a refund using Springfield gift card.

5. For hygienic reasons, it is not possible for us to refund or exchange Underwear, Swimwear, and Accessories.

6. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached. Excluding unreturnable products (Underwear, Swimwear, and Accessories).

7. If you return a non-returnable item the package will be declined and you will be charged SAR 25 and the item will be sent back to your address.

9. A gift card cannot be refunded nor replaced if lost or stolen.

You can easily exchange your items at any of our physical stores. Simply bring your product along with the receipt, and our in-store team will be happy to assist you with the exchange

Read our General Terms and Conditions of Purchase for more information about returns.

Refund Process for Payment

Refund Process for Tamara / Credit Card and Mada Payment: The amount will be refunded to the Credit card (Visa, Master and AMEX) with which the payment was made. Usually, it takes around 7 to 14 working days, MADA refunds can take up to 2 to 3 days(depending on the type of card and the bank) of our receipt of the product to our warehouse and ensures the safety of the returned items and the packaging. For in store returns, Refunds will be processed using the original payment method used at the time of purchase.

Note: When purchasing from any offer, you must return the free items as well as the paid items, it is not eligible to return the paid items only.